To provide reliable broadband internet services and ensure regulatory compliance, we collect personal information when you register, request a new connection, or interact with our site.

• Contact Details: Your Full Name, Phone Number, Email Address, and Installation Address.
• Identification Data: National ID (NID) or Passport copy as required by BTRC regulations.
• Account Credentials: User ID, Connection IP details, and Client Portal password hash.
• Billing Information: Payment histories, invoice details, and transaction logs.

We use the collected information exclusively to deliver high-quality broadband services and improve user experience:

• To activate, manage, and maintain your high-speed internet connection.
• To process monthly billing, invoices, and payment notifications.
• To provide technical support and respond to customer queries effectively.
• To comply with legal obligations mandated by telecommunication authorities.

Like all standard Internet Service Providers, 5Star Online logs essential network activity parameters (such as allocated IP addresses, bandwidth consumption, and session duration) to manage network traffic, prevent fraud, ensure service Quality of Service (QoS), and comply with legal requirements.

We implement advanced technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.