Daulatpur, Chowmuhani, Cumilla Sadar, Cumilla 01711747452 5staronlinebd@gmail.com

Return & refund policy

Important Notice

Return & Refund Policy

We do not offer any refunds for any purchases of our broadband internet services, bandwidth packages, or connection setups.

Please review our service specifications and package options carefully before completing your subscription payment.

Non-Refundable Services

All monthly broadband bills, bandwidth renewals, and add-on subscriptions paid to 5Star Online are final and non-refundable under any circumstances.

Installation Fees

Initial connection fees, optical fiber cable charges, and physical installation costs are non-refundable once technical deployment has commenced at your premises.

Service Cancellation

Subscribers may request connection disconnection at any time. However, unused days in the active billing cycle will not be refunded or prorated.

Have Any Questions or Concerns?

If you encounter technical issues or have inquiries regarding your account, our support team is here to assist you 24/7.

Get In Touch

Daulatpur, Chowmuhani, Cumilla Sadar, Cumilla

5staronlinebd@gmail.com

01711747452

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